George Chiramal Davis
Deputy General Manager UX - Jio Platforms
Ex Athenahealth, Honeywell, and Cisco Spaces
George has 13 years of UX design and research experience, 2 years of people management experience, and 7 direct reports.
Besides building user-centred products, he is skilled at creating and defining the project's vision (North Star or ongoing projects) while getting stakeholder buy-ins. He invests time in Co-creation & regular communication with stakeholders and prioritises features that bring the most value to the users and business.
While pursuing his Bachelor's in design at the University of Central Lancashire in Preston, UK, he worked as a part-time carer for Apex Nursing and a shelver at Tesco... He says that shelving individual packs of Paracetamol upright was his biggest headache and that he was a forgotten persona of the Pharma industry!
Education & Certifications
- BA Honors Graphic Design, University of Central Lancashire, UK, 2011
- Human-Computer Interaction (HCI) Interaction Design Foundation,
Credential ID: 27965-2020-1161199 - User Research Methods & Best Practices Interaction Design Foundation,
Credential ID: 27965-2020-383525 - Heuristic Evaluator Certification, Honeywell
Work Experience
Jio Platforms | Depuy General Manager UX | 7 March to Present
Creating Ecosystem Technologies to provide seamless cross-app B2C & B2B user flows—centralised SaaS experiences (digital & physical) across Jio & Reliance. I have 7 direct reports.
Projects:
IDAM - Seamless experience across Jio & Ril apps and stores with JioID - Mar 2022
Retail Merchandising AI - Centralised Search & Recommendations platform - Feb 2023
Chat & LLMs AI - Data Summarisation and Action platform - Feb 2023
Jio Sign - eSignature Responsive WebApp (B2B & B2C) - since Dec 2023.
Reusable customer facing Support pattern - Mar 2023
~ Advisor for the Jio Design System and other apps
Athenahealth | Lead UX | 6 Aug 2018 to 1 March 2022
Clinical Quality Measures Management: Created a new experience from the ground up to enable Practice/Quality managers with their core tasks around the tactical and strategic decisions around providing Value-based Care to patients. This includes various workflows - Enrolling, Configuring, Tracking, Analyzing to generate insights, Reporting & Submitting Quality Measures for the healthcare providers in their Practice. This ensures the best Quality of Care for the patients at their practice. It also ensures that the practice gets the required incentives and avoids penalties from the stewards of these programs.
AthenaNet Quality Tab: I redesigned the patient chart's Point of Care workflow for Quality measures. This helped Healthcare Providers (Doctors & other Medical staff) digest Patient Care Gaps in an organised and decluttered way to provide a better quality of care & reduce patient risk, pre and post-encounter. Most importantly, it helped healthcare providers focus on the clinical care that matters at the point of care.
Athenahealth.com: Successfully increased lead generation quality by 25% and moved the prospect through their buying journey from product discovery and assessment to one-to-one meetings. To do this, I studied user flow across the website from tools like Adobe Analytics, Eloqua, Mouseflow & Envato data. The above result was achieved by 1. Rearranging content across the sight ( Running geofenced pilots for the same for A/B testing) 2. Categorising the Contact Us form data and feedback 3. Filtering out/ redirecting personas like patients & medical students from the Contact Us form by changing the Form Title, CTAs that led to the contact form, and questions in the form that would inform the user that this is meant for a Practice.
TACO: Instant Sales Pitch Deck: Designed a Sales App TACO to Map Customer Persona by enabling the salesperson to set the context (business size, location, competition, healthcare provider network, population health, relevant quality measures, billing and tax requirements, and other quantitive statistics and qualitative insights) to create Instant Custom Sales Pitch Decks which catered to individual customers. This saved a minimum of 15,000+ person hrs/year.
Honeywell Sr. UX Designer | June 2014 to August 2018
Honeywell.com: Research & Complete Redesign of Information Architecture and Design System to cater better to the various personas that visited the site - Consumers, Contractors, Solution Designers, Investors, Employees, and Media Influencers. Worked Closely with Marketing
eDLS & Honeywell DLS (Design Language System): These systems brought together external and internal digital experiences. Improving the experience for our users while also reaffirming the brand. While also solving design fragmentation as developers didn't always have a designer to help build their experiences. I represented the IT BU along with various designers from other BUs to build the DLS. (Marketing & Industrial designers worked on print, kiosk, and physical devices)
Total Customer Experience: On completing the Honeywell DLS I designed a flexible, modular, responsive B2B & B2C e-commerce white label framework to be used by all business units and sub-brands of Honeywell.
Honeywell's Bot Builder, Deployer, Framework & Marketplace: to build Rapid Process Automation bots & Chatbots. Also included a Bot Marketplace that allowed developers and non-developers to build and publish Rapid Process Automation bots & Chatbots to be used internally as well as to showcase to other business domains of Honeywell the power and ROI of automation. Related Projects include an SAP Notifications & Permissions Chatbot
Turbocharger's Field Issue Resolution: Submitted a Critical Analysis & Report after Contextual Inquiries with key stakeholders.
Hardware Competitive Bench-marker: Designed a digital encyclopedia to allow users to view, edit, review, approve and publish Honeywell's global financial policies
Finopedia: Designed a digital encyclopedia to allow users to view, edit, review, approve and publish Honeywell's global financial policies.
Get IT mobile App : IT help desk a ticket-based support tool.
Partner Connect: Designed a system integrator and distributor platform for Building Solutions through which our partners could find products and specifications, request a quote, and get certified training.
Proof of Concepts :
Honeywell Intranet (Digital Workplace)(FUNDED) : As the sole UX, I created the foundations for a new Intranet experience for Honeywell through a Design Sprint that included various senior Enterprise Service & Architects. The Design Sprint was run by Anand V, an IT Director at Honeywell. Currently CIO of L&T Technology.
Osprey Global Tracker & Talkie (not funded - a parallel was already in customer trials)
Drone Ops management Suite for Site Surveillance & Alert (NPI)
IBEE Solutions | UI Designer | March 2013 to June 2014
Design Web Apps, Responsive Sites & Mobile Apps (iOS, android and WP) apps for Gaming, Retail, Infotainment & Enterprise Solutions. Advocating User-Centered Design philosophy to clients in layman’s terms.
Cisco Spaces | Design Consultant | March 2013 to June 2014
Cisco acquired July Systems and is now called Spaces.
Designed JULY MX Studio a WYSIWYG platform that sped up the time it for a mobile app to market from months to weeks. This was done by breaking up the app into feature modules and Industry-specific templates (Sports, Hospitality, eCommerce, etc,.) that can be customized and branded
Designed a Multi-Brand Design Systems to be used as part of the JULY MX Studio offering
UI Design of Toys R Us & ESPN Goals.
Skills & Methods
Empathise & Understand users & stakeholders through Discovery interviews, Customer Journey & Touch-point mapping, Object-oriented UX and Conducting workshops with a mixed audience of end-users, subject matter experts, and internal & external product stakeholders.
Define real-world scenarios, personas, and scope. Validate definition with users and get leadership buy-in
Ideate: Run ideation & prioritisation sessions using How might we, Worst possible Idea, Buy a Feature, etc., resulting in a prioritised scenarios & features added to the roadmap.
Design: Run Design Sprints, Storyboards, Information Architecture, workflow, Wireframes, and Low/High Fidelity Prototypes using Design Software (Figma, XD, Sketch, Framer).
Test: Usability Tests, Heuristic Evaluations, and Concept Validations
Identify & Influence cross-org opportunities
P.S. I never fall in love with my design; that is the user's job.
Awards
Go Beyond - August 2017 – Honeywell. Despite other critical priorities, they (George, Simran & Parthiban) have gone beyond their duty and have delivered a quality training video to be consumed by the entire Honeywell to improve productivity by leveraging the BOT framework to automate processes and provide chat functionality to their customers. Kudos to the team for a brilliant job.
Think Big…Then Make it Happen - July 2017 – Honeywell. For Realizing the Mobile Now Portal (Corporate mobile and BYOD management portal)
Honeywell User Experience Award - May 2016 - Honeywell. For co-creating, implementing, and growing the eDLS (E- Design Language System) beyond Transportation Systems Honeywell
Velocity Product Development Award - 2015 – Honeywell. For User Experience Design Contribution that led to the exponential growth of customers through channel base and system integrators expansion enabling $20M incremental revenue over the strategic annual plan period. – Partner Connect System Integrator Portal.
Star – Honeywell User Experience - October 2015 – Honeywell. IT Support Portal Mobile Application
Star-Right & Fast - August 2015 – Honeywell. Right & Fast IT offering for Tech Symposium
Partner Award - Jan 2015 – Honeywell. Special Recognition for Heuristic Evaluation Process.
Bronze - August 2015 – Honeywell. Design of ACS IT Communication Wall
2nd Place in RGB Team Poster competition - 2008 National Institute of Design
"I had the pleasure of working with George at Honeywell. Our mission was to bring modern user experience design into a very large global IT organisation. George was a great contributor, bringing positive energy and meaningful design contributions to our projects. I would recommend him without hesitation as a key member of any growing or established design group."
David M. Parsons | Director, Experience Design Group at Xerox
" George is a rare breed designer who understands design and functionality are inseparable. He is the person you want for your most critical projects, and you can count on world-class deliverables. Every. Single. Time."
Jaime Maldonado | Head of UX R&D at CSAA Insurance Group
"George is very creative and nice to work with. He is one of the rare designers who listen and design, based on customer's requirements rather than their impulse... "
Antony Joseph Kitherian Xavier | Founder & CEO at Entoss Technologies
"George is an absolute professional with a keen interest in detail. He plans execution in advance but at the same time adapts himself to the situation at hand. He led the customer VOC for developing the digital portal for Honeywell business partners, and he did a great job which was very helpful in making the project successful!"
Pooja Chopra | Co-Founder at Do It Zero
George brings in into his work a terrific mix of capabilities especially on design thinking, attention to details, and customer orientation. His ability to sustain Intense focus throughout various stages long design cycles coupled with ability to interact & look through users lens is outstanding . He is a great team player & is very open to feedback from his peers, juniors & leaders.
Ramesh Pillay | IT Director Innovation & Lab Leader at Honeywell
"George is always the design enthusiast & was a great addition to the team we had at July. He had various creative approaches to the task given & was always open to feedback. It's been great working with him!"
Kavita Chowkimane | Sr. Director at ALLEN Digital
"George and I worked together on the Honeywell Autobot framework. He is the user experience designer who completely designed the bot framework. He is an outspoken, effective communicator and fun person to work with."
Divya Raghupati | Cloud Developer and Specialist at Hewlett Packard Enterprise
